I love watching the reality show Airline. It’s not on TV anymore (it went off the air in 2004), but you can watch entire episodes of it on Video Google.
The A&E show documents the behind-the-scenes drama of working for an airline, specifically Southwest Airlines.
I’ve posted a few full-length episodes below, which I hope you’re able to view (you might have a tough time if you’re trying to watch them from outside the US). They feature the typical problems a customer service agent encounters on a daily basis (situations like canceled or overbooked flights, drunk or irate passengers, etc).
Keep in mind when watching though that the director taped a week’s worth of film and at four different airports and then edited that down to 25 minutes of the most dramatic footage. So naturally working at an airport isn’t always as chaotic as the show makes it out to be. But I’d say that I probably get about one problem passenger per eight hour shift and sometimes more if the flight’s been delayed or canceled.
They had a British version of the show too, Airline UK, which followed the employees of the airline Easy Jet and Britannia (which is now off the air too). I like this one even better than the Southwest version, but unfortunately I haven’t been able to find full-length episodes of it on the web. I posted a nine minute clip of it below.
If you’re interested in working for an airline and want to know what it’s like, this is a good way to get a taste of what you’ll be up against.